What are unit economics?
Unit economics describe the profit and cost of a single customer. The standard SaaS view is LTV, CAC, the LTV:CAC ratio, and CAC payback in months.
The formulas.
LTV = monthly ARPA × gross margin % / monthly customer churn %. LTV:CAC = LTV / CAC. Payback (months) = CAC / (monthly ARPA × gross margin %).
A worked example.
ARPA 200, gross margin 80%, monthly churn 2%, CAC 1,200. LTV = 200 × 0.8 / 0.02 = 8,000. LTV:CAC = 8,000 / 1,200 = 6.67x. Payback = 1,200 / (200 × 0.8) = 7.5 months.
What healthy looks like.
LTV:CAC at 3x or higher, payback under 12 months for SMB or 18 to 24 for enterprise, and gross margin at 70% or higher to keep the LTV honest.
Where unit economics break.
Optimistic churn estimates inflate LTV. Excluding fully loaded CAC inflates the ratio. Low gross margin quietly eats both.
